We wanted to write to you in regard to the recent installation of our new windows and doors.
From the outset, there was extensive consultation by you, with us, to establish just what we wanted from the project. Despite some changes by us, there was never a problem accommodating our wishes. We were more than happy with the plan which was agreed and also found the price to be very satisfactory.
Your team arrived the other day and we were stunned at the speed with which they disassembled the old windows and cleared the frames for the new inserts. There was also a small building job to be integrated, performed by our local builder, Paddy Russell, and that was also accommodated with great efficiency. The new windows and doors were fitted quickly, and well. The team even accommodated a change of mind on our part, post installation, and uninstalled the front door assembly and refitted it to suit.
Your team then got to work and did a superb job returning our home to the way they found it - with the addition of the new windows and doors, of course. Throughout all this we found them to be very hardworking, pleasant and cooperative. They are a credit to your company.
I was going to write you a simple thank you letter, but we wanted to phrase it in such a way that if you wanted to use it as a reference it would be useful. Needless to say, we would be very happy to agree to give DL Windows a reference to anyone (in fact we have just done so and you may have another customer in Townparks!). This is the second project DL Windows has carried out for us, the new windows, doors, and the orangerie you previously built, have left us with a much enhanced home, both from the aesthetic and comfort aspects.
We wish you a well deserved success in the future.